Shipping & Returns

Last updated: September 20, 2026

Shipping

We ship across the United States. A flat shipping rate is shown at checkout (configured in store settings). Most in-stock orders leave our fulfillment partner within 2–5 business days. Transit times vary by carrier and destination.

You will receive order confirmation by email. Tracking is provided when available.

Damaged or incorrect items

Photograph the package and contact us within 7 days of delivery at hello@thebilzy.com. We will arrange a replacement or refund for verified issues.

Returns

Unused items in original packaging may be returned within 14 days of delivery for a refund of the product price (shipping is non-refundable unless we made an error). Start a return by emailing your order number to hello@thebilzy.com. Custom or final-sale items are not returnable.

Refunds

Approved refunds are issued to the original payment method or as store credit within 5–10 business days after we receive the return.